情景一（PMD服务）
DA：先生，这是我们公司专门为我们尊贵的头等舱客人准备的多媒体播放器，里面有电影、游戏、歌曲等节目。
DA：Sir, this is the PMD, especially prepared for our honored first- class passengers. There are many films, games and songs in it.
P：是吗？太好了，有这么多有趣的内容啊，那我这十几个飞行小时就不会那么无聊了。
P：Well, great! So many interesting programs, then I will not feel boring during the long flight. DA：是啊，您可以尽情观看您所喜爱的节目。 DA：Yes, please enjoy your favorite programs.
情景二（旅客遗失物品） P:哦,天呐! P: Oh, my god! S:发生什么事啦? S：What happened? P:我的公文包不见了。
P：I can’t find my suitcase. S:您把它放哪了,你还记得吗? Do you remember where you put it? P:我好像放在安检口了.
I left it at the security checking point.
S:那麻烦您把姓名、电话、地址、及有关公文包的细节的告诉我们,我们会联系地面工作人员帮您查找。 S：Please leave your name, telephone number, address and details about your suitcase. We will contact the ground staff to help you. P:好的,麻烦了. P：OK, thank you.
S:您的公文包已经找到了,这是机场失物招领处的电话,飞机落地后,请您拨打这个电话，他们会告诉你该怎样拿回您的公文包。
S：You suitcase has been found. This is telephone number of LOST AND FOUND. After landing, you can call this telephone number; they will tell you how to get your suitcase back. P:谢谢你了. Thanks very much!
航空服务日常英语口语900句~
航空服务人员各场合常用英语语句
一、服务service 1.would you like anything to drink first?
您想先喝点什么?
2.here is today''s menu．what would you like to have?
这是今天的菜单，你想吃些什么?
3.hank you for waiting sir．here you are．anything more?
谢谢，让您久等了。这是您的饭和咖啡，还要点什么?
4.how about the sweet?
甜食要不要?
5.may i clear up your table now?
现在可以收拾您的桌子吗?
6.are you going to study there or just for sight seeing?
你是去学习还是只去旅游?
7.the flight has been delayed because of bad weather．
由于天气恶劣，航班已经延误。
8.we can''t take off because the airport is closed due to poor visibility.
由于低能见度，机场关闭，我们不能起飞。
9.our plane is bumping hard．please keep your seat belt fastened。
我们的飞机颠簸得厉害，请系好安全带。
10.Would you like to read these news papers or magazines?
您想看这些报纸或杂志吗?
二、起飞前before take-off 1. morning, madam（sir）. welcome board!
早上好，女士（先生）。欢迎登机！
2. may i introduce myself, i''m ___, the chief purser of
this flight.
请允许自我介绍。我叫___，本次航班的乘主任务长。
3. morning, sir. welcome aboard. business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？
4. follow me, please. your seat is in the middle of the cabin.
请跟我来，您的座位在客舱中部。
5. an aisle seat on the left side ------ here you are, sir.
是左边靠走廊座位------这是您的座位。
6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.
恐怕您坐错位子了，20c正好在那边走廊的后二排。
7. excuse me for a second, i’ll check.
请稍等一下，我查查看。
8. the plane is about to take off. please don''t walk about in the cabin.
飞机马上要起飞了，请不要在客舱内走动。
9. you know the weather in hongkong is not so good. it has been delayed.
你知道香港的天气不太好，飞机延误了。
10. air china flight ca937 leaves at 0730 in the morning.
中国国际航空公司ca937航班，上午7：30起飞。
11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.
ca926航班17：40离开东京直飞回北京。
12. you’re flying economy class. is that right?
您是坐经济舱，对吗？
三、紧急情况emergency situation 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.
马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
2. don''t panic!
不要惊慌。
3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.
我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4. take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.
请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6. put the mask over your face!
戴上氧气面罩！
7. bend your head between your knees!
把你的头弯下来放在两膝之间！
8. bend down and grab your ankles.
弯下身来，抓住脚踝。
9. get the extinguisher.
拿灭火器来！
10. open seat belts. leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11. this plane has eight emergency exits. please locate the exit nearest to you.
本架飞机有八个安全门，请找到离你最近的那个门。
12. jump and slide down!
跳滑下来！
国内航班（全程）广播词
⑴欢迎词
女士们，先生们：
欢迎你乘坐中国XX航空公司航班XX_____前往_____（中途降落_____）。有_____至____的飞行距离是_______，预计空中飞行时间是________小时_______分。飞行高度______米，飞行速度平均每小时_______公里。
为了保障飞机导航几通讯系统的正常工作，在飞机起飞和下降过程中请不要使用手提式电脑，在整个航程中请不要使用手提电话，遥控玩具，电子游戏机，激光唱机和电音频接收机等电子设备。
飞机很快就要起飞了，现在有客舱乘务员进行安全检查。请您坐好，系好安全带，收起座椅靠悲和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李价内或座椅下发。（本次航班全程禁烟，在飞行途中请不要吸烟。）
本次航班的乘务长讲协同机上_______名乘务员竭诚为为您提供及时周到的服务。
谢谢！
Welcome
Good morning (afternon, evening), Ladies and Gentlemen:
Welcome aboard XX Airlines flight XX______to______(via______) The distance between______and_______is______kilometers. Our flight will take ________ hours and_______minutes. We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.
In order to ensure the normal operation of aircraft navigation and communication systems, passengers are toys, and other electronic devices throughout the flight and the laptio computers are not allowed to use during take-off and landing.
We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat back is straight up, your tray table is closed and your carry-on items are securely stowed in the overhead bin or under the seat in front of you. (This is a non-smoking flight, please do not smoke on board.)
The (chief) purser _________with all your crewmembers will be sincerely at your service. We hope you enjoy the flight! Thank you!
⑵起飞后广播
女士们，先生们：
我们的飞机已经离开_____前往_____，沿这条航线，我们飞经的省份有_______，经过的主要城市有_______，我们还将飞越_____。
在这段旅途中，我们为你准备了XX餐。供餐时我们将广播通知您。
下面将向你介绍客舱设备的使用方法：
今天您乘坐的是XX型飞机。
您的座椅靠背可以调节，调节时请按座椅扶手上的按钮.在您前方座椅靠背的口袋里有清洁袋,功您扔置杂物时使用。
在您座椅的上方备有阅读灯开关和呼叫按钮。如果你有需要乘务员的帮助,请按呼唤铃。
在您座位上方还有空气调节设备，你如果需要新鲜空气,请转动通风口。
洗手间在飞机的前部和后部.在洗手间内请不要吸烟。
Ladies and Gentlemen:
We have left_____for_____. Along this route,we will be flying over the provinces of ___, passing the cities of _____, and crossing over the ______ Breakfast(lunch,supper) has been prepared for you. We will inform you before we serve it.
Now we are going to introduce you the use of the cabin installations.
This is a XX aircraft.
The back of your seat can be adjusted bu pressomg the button on the arm of your chair.
The call button and reading light are above your head.Press the call button to summon a flight attendant.
The ventilator is also above your head.By adjusting the airflow knob,fresh air will flow in or be cut off.
Lavatiories are located in the front of the cabin and in the rear.Please do not smoke in the lavatories.
⑶餐前广播
女士们，先生们：
我们将为您提供餐食（点心餐），茶水，咖啡和饮料。欢迎您选用。需要用餐的旅客，请您将小桌板放下。
为了方便其他旅客，在供餐期间，请您讲座椅靠背调整到正常位置。谢谢！
Ladies and Gentlemen:
We will be serving you meal with tea, coffee and other soft drinks. Welcome to make your choice. Please put down the table in front of you.For the convenience of the passenger behind you, please return your seat back to the upright position during the meal service. Thank you!
⑷意见卡
女士们，先生们：
欢迎你乘坐中国XX航空公司航班，为了帮助我们不断提高服务质量，敬请留下宝贵意见，谢谢你的关心和支持！
Good morning (afternon,evening), Ladies and Gentlemen:
Welcome aboard XX Airlines, comments form you will be highly valued in order to improve our service, thanks for your concern and support
⑸预定到达时间广播：
女士们，先生们：
本架飞机预定在_____分钟后到达______.地面温度是_________，谢谢！
Ladies and Gentlemen:
We will be landing at _____airport in about ________minutes.The ground temperature is ___degrees celsius. Thank you!
⑹下降时安全检查广播
女士们，先生们：
飞机正在下降。请您回原位坐好，系好安全带， 收起小着板，将座椅靠背调整到正常位置。所有个人电脑及电子设备必须处于关闭状态。请你确认您的手提物品是否已妥善安放。稍后，我们将调暗客舱灯光。
谢谢！
Good morning (afternon,evening),Ladies and Gentlemen:
Our plane is descending now.Please be seated and fasten your seat belt. Seat backs and tables should be returned to the upright position. All personal computers and electronic devices should be turned off. And please make sure that your carry-on items are securely stowed. We will be dimming the cabin lights for landing. Thank you!
⑺达到终点站
女士们，先生们：
飞机已经降落在______机场，外面温度______摄氏度，飞机正在滑行,为了您和他人的安全,请先不要站起或打开行李架。等飞机完全停稳后，请你再解开安全，,整理好手提物品准备下飞机。从行李架里取物品时，请注意安全。您交运的行李请到行李提取处领取。需要在本站转乘飞机到其他地方的旅客请到候机室中转柜办理.
感谢您选择XX航空公司班机!下次路途再会！
Ladies and Gentlemen:
Our plane has landed at_____airport. The local time is_____. The temperature outside is ____degrees Celsius, (______degress Fahrenheit.) The plane is taxiing. For your safety, please stay in your seat for the time being. When the aircraft stops completely and the Fasten Seat Belt sign is turned off, Please detach the seat belt, take all your carry-on items and disembark(please detach the seat belt and take all your carry-on items and passport to complete the entry formalities in the termainal). Please use caution when retrieving items from the overhead compartment. Your checked baggage may be claimed in the baggage claim area. The transit passengers please go to the connection flight counter in the waiting hall to complete the procedures.
Welcome to ____(city), Thank you for selecting XX airline for your travel today and we look forward to serving you again. Wish you a pleasant day. Thank you!
⑻旅客下飞机广播
女士们，先生们：
本架飞机已经完全停稳（由于停靠廊桥），请您从前（中，后）登机门下飞机。谢谢！
Ladies and Gentlemen:
The plane has stopped completely, please disembark from the front (middle,rear) entry door. Thank you!
航空商务英语对话：1、THE ADVANTAGES OF AIR TRANSPORT
DIALOGUE 1
WHICH MODE OF TRANSPORT IS BETTER? (1)
P: Hello!
C: Hello!
P: This is Zhang Hong speaking, I'm getting married next month.
C: Oh, really! Congratulations! What can I do for you?
P: You see, I've just got a week for our wedding leave. It is too
short for us to finish our plan by train. We'd like to visit Shanghai
and Hangzhou.
C: Both Shanghai and Hangzhou are good places for you to visit. Do
you mean to stay in the two cities as long as
possible and to spend time on your way as short as possible?
P: Yes, quite right. I think if we travel by train it would take us
4 or 5 days, and we wouldn't have enough time to spend in
the cities. So I want to know your suggestions.
C: Oh, good, I think you are right to get suggestions from an
airline clerk. You see, air transport is much faster than any
other modes of transport.
P: That's why I give you a telephone call.
C: My suggestion is that you fly to Hangzhou first, and then you may
take a ship from Hangzhou to Shanghai, and finally fly back to Beijing
from Shanghai.
P: That's just what I want.
C: In this way, you may save a lot of time spent on transport.
P: OK! I'll follow your suggestion. Thank you for your help.
C: You're welcome. And I wish you a happy trip.
P: Thanks a lot! Bye-bye!
C: Bye-bye!
(P: Passenger--旅客)
(C: Clerk--职业）
NOTES
1．This is Zhang Hong speaking．——我是张宏。
在接电话时一般不说：“I'm Zhang Hong．”
而应说：“This is…speakirig．”
2．I'm getting married next month．——我下个月就要结婚了。
句中be getting不表示进行时，而表示将来时。此外married一词为表语。
3．as long as possible——尽可能长
此处，两个as之间可换成任何形容词或副词，表示“尽可能…”。如：
as short as possible——尽可能短，
as soon as possible——尽可能快，等等。
4．by train——乘火车
by常可引出方式状语，表示用何种办法做某事。如：
by air——乘飞机，
by sea——乘船．
by bus——乘公共汽车，等。
5．enough一词为形窖诃或副词，基本意思是“足够(的)”
作形容词时，如用来修饰名词，则置于该词之首，如：
enough time——足够的时间、
enough money——足够的钱。
作副词时，如用来修饰形容词或另一个副词，则需置于该词之后。如：
fast enough——够快。
high enough——够高，等等。
6．much faster than——比……快得多
形容词或副词的比较级后加than表示前者比后者如何如何。如果只
用faster than则只表示“比……快”；如果在比较缓前加上相应的词
或短语，则可以更明确地表明其程度上的差别。如：
taller than一一比……高．
a little bit taller than一一比……稍高一点几，
better than一一比……好．
much better than一一比……好多了，等等。
7．That's just what 1 want．——这正合我意。
句中what 1 want为表语从句。
8．a lot of time spent on transport一一路上所花时间
其中spent为spend的过去分词，作定语修饰time一词：此外，transport一词原意为
运输，此处可译作路途等。
9．Thank you for your help．一一谢谢缘的帮助。
一般常把介词for所引导出的短语看柞原因状语。
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